Microsoft announced a new exam policy. You can make any changes with no charge at least 6 business days prior to your appointment. A fee of 12.5% will be charged for rescheduling or cancelling your appointment 5 business days or less before your exam date.
Effective May 1, 2017, the existing cancellation policy will be replaced in its entirety with the following policy: There is no charge if you reschedule or cancel an exam appointment at least 6 business days prior to your appointment. If you cancel or reschedule your exam within 5 business days of your registered exam time, a fee will be applied. If you fail to show up for your exam appointment or you don’t reschedule or cancel your appointment at least 24 hours prior to your scheduled appointment, you forfeit your entire exam fee.
You can cancel/reschedule your exam either online in your Pearson VUE profile (with no charges at least 6 business days prior to your appointment, a fee is charged for changes made at least 24 hours prior to your appointment), or you can call and ask our staff at OKsystem Testing Center, however, your request will be processed in a longer period of time (a free cancellation/rescheduling at least 7 business days prior of your appointment, a fee will be charged for changes made at least 2 business days prior to your appointment).
Detailed information about Microsoft exam policies and FAQs are available here.